Money Loss due to Carbon Site Crash

[Infector101]

I sent them an e-mail asking for a refund and sending the tournament IDs. They refunded me and it's all good now.

[steveo2003]

Iagree should of paid you back quickly...Had the same problem at intertops and never got my money back!

[royalpat]

i have had money refunded automatically the next day

[BradysDad]

I sent them an e-mail asking for a refund and sending the tournament IDs. They refunded me and it's all good now.

Good to hear that they did the right thing. It is the least they can do. They really need to operate more like pokerstars and have planned maintenance times.

[2sweet247]

Usually when the server goes down while I was in I did get my buy-in refunded to me.But not had that happen for awhile.

[IWASLION]

Glad to hear they resolved your issue, its a comforting omen if nothing else. I only had .50c out in buy-ins or I may have E-mailed them also. However I do think they need to work a little better to resolve these problems. They should have cancelled and refunded all players buy-ins due to network issues, rather than let the first able to log-on just steal the blinds of the unfortunate players who took longer to log-in. They have the player lists and account info, yet they only refund those who actively advocate for themselves? Pretty low standard of customer service. I would be less inclined to deposit, if I hadn't free-rolled on with no intent of ever depositing anyways.

[jasonv12]

I sent them an e-mail asking for a refund and sending the tournament IDs. They refunded me and it's all good now.

Good to know. Thanks.

[daman74]

glad you were returned your money!!! Use it too grow your bankroll!!

[Johnston757]

I'd say email their support about it but their support is kinda crappy... good luck.

[Dubbs]

CARBON is a bunch of thieves, they aint giving nothing.