Quinn
NOV 12, 2013 | 04:01PM EST
Hi,

I understand your frustration with how long this has taken. We're frustrated too. We do not want you to be experiencing a delay like this. It is not in your interest or ours, as we know that keeping our players happy will instill loyalty.

We will email you as soon as your funds have been sent. While we cannot confirm a specific date of completion for your payout, we can assure you that our Cashier Team are working in earnest to complete your payout ASAP.

We certainly appreciate your patience and do regret any inconvenience to you.
All my best,

Quinn

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CSR, Lock Support

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hmm this looks somewhat familiar...oh...oh wait thats because its the exact same email they sent me a few weeks back...copy n pasting to me...really :| they got a somewhat nasty reply back