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Thread: lock cashout pfft
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10-05-2013, 09:14 AM #41
- Join Date
- Aug 2013
- Posts
- 113
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10-05-2013, 09:15 AM #42
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10-05-2013, 10:55 AM #43
ooook this is getting weird....managed to deposit by getting a mate to log into my account and deposit using his pc as mine wasnt having any of it, the money has disappeared from my skrill and the account is showing that it has been processed...yet the money is NO WHERE to be seen on my account or in the transfer history so scuse me for being a lil concerned about this :/ i have also made ther withdraw request and shipped off an email to support alerting them to the apparent misplacement of my $25 and the fact i have withdrawn $700 i will keep you all updated as and when i hear more
17:51 <PooffyFooffy> not everyone screws up things the way I can20:27 <PooffyFooffy> I could use all the help I can get, lol<PooffyFooffy>lol I have my share of duh moments, regularly, lol
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10-05-2013, 12:23 PM #44
so apparently lock dont know there arse from there head :/ this is the latest email i have recieved about the $25 going missing that i deposited and the $700 i have just made a request for...if i have to wait another 2 months im not going to be impressed they promised me they would push it through :/
Hello,
I notice that you were cancelled one $25 Skrill deposit, and were you redirected to the Skrill site with regards to your first $25 Skrill withdrawal?
Were you debited for one $25 deposit, could you check your Skrill Account and get back to us as soon as possible.
To note:
Please note that E-wallet payouts are done in around 6-8 weeks. We try our best to process payouts quickly but may require the full allotted timeframe.
Thank you so much for your patience.
Many thanks,
Mary
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CSR, Lock Support17:51 <PooffyFooffy> not everyone screws up things the way I can20:27 <PooffyFooffy> I could use all the help I can get, lol<PooffyFooffy>lol I have my share of duh moments, regularly, lol
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10-06-2013, 02:55 AM #45
im making progress!!! finally getting somewhere
Hello,
Sorry for the confusion, but this was technical error, which has now been resolved as the $25 Skrill deposit has been credited to your Casino Account.
In regards to the Skrill withdrawal that was cancelled and then you re-requested a new Skrill withrawal, the Cashier Manager has added this withdrawal to the Priority List, to process as soon as is possible.
I hope this helps and have a good day.
Many thanks,
Mary
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CSR, Lock Support
Online Poker As It Should Be | Lock Poker
Lock Casino
one last email and this should be sorted, just asked them how long it will take as i am now a "priority" considering they probably have a list a mile long of other "priorities" so ill keep u all updated...
what i will say is this, there support isnt the best its not the worst either they have done everything i have asked of them and they have helped me with my issues its just taken them a little while and if i get my money it may...MAY have increased my faith in them at least a little bit17:51 <PooffyFooffy> not everyone screws up things the way I can20:27 <PooffyFooffy> I could use all the help I can get, lol<PooffyFooffy>lol I have my share of duh moments, regularly, lol
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10-06-2013, 03:30 AM #46
Hello,
I can not provide you with a definite timeframe, but I can assure you that the Cashier Manager added your withdrawal to the Priority List, therefore it is of the up most importance to process your withdrawal as quickly as is possible.
Have a good day and thanks for understanding.
Many thanks,
Mary
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CSR, Lock Support
Online Poker As It Should Be | Lock Poker
Lock Casino
this answer does not fill me with much confidence :/17:51 <PooffyFooffy> not everyone screws up things the way I can20:27 <PooffyFooffy> I could use all the help I can get, lol<PooffyFooffy>lol I have my share of duh moments, regularly, lol
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10-06-2013, 09:28 PM #47
payments are always going to make an issue on these sites, we must commit to improve this.
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10-14-2013, 12:28 PM #48
- Join Date
- Feb 2013
- Posts
- 14
all sites you have to have made a succesful deposit to make a withdrawl that is STANDARD
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10-14-2013, 12:39 PM #49
- Join Date
- Mar 2013
- Posts
- 116
That sucks. I'm jus glad I didn't waste my time with lock like I did with juicy and btw on bcp you don't have to deposit to withdraw ask greedy bee
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10-14-2013, 04:43 PM #50
someone here missed the point of this thread...cute
annyway i emailed them again just to try n hurry them up abit i think im gunna just get more of these emails until they finally release my money
OCT 14, 2013 | 04:16PM EDT
Hi There,
I'm terribly sorry for the delay of your Skrill payout. I see that your payout has been marked as a priority and is in the queue to process as soon as possible. I'm afraid I cannot give you a definitive processing date but as soon as it has complete we will update you right away.
Thank you again for your patience.
All my best,
Quinn
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CSR, Lock Support
Online Poker As It Should Be | Lock Poker
Lock Casino17:51 <PooffyFooffy> not everyone screws up things the way I can20:27 <PooffyFooffy> I could use all the help I can get, lol<PooffyFooffy>lol I have my share of duh moments, regularly, lol