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About LinkBacksI only played two Carbon tourneys on that day (11 Dec) when Carbon had that horrendous update. One was a PO freeroll, the other was a $5.50 don. In both the windows kept freezing up and would not refresh properly so I never knew what buttons I might be clicking at any given time. I explained this to the folks at Carbon support, gave them the hand history and showed them where the software screwed me up (twice I thought I was folding, but ended up all-in instead), and they refunded me the $5.50 buy-in. Before the two damaging all-ins, I was in the top five so had a chance to double-up, but there was no way to know if I would have actually finished in the top 5, so I'm happy with this resolution.
Results 1 to 7 of 7
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12-13-2013, 07:29 AM #1PokerOwned Demi-God
- Join Date
- May 2013
- Posts
- 1,031
Carbon update fiasco - they treated me right
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12-13-2013, 07:31 AM #2Seasoned Veteran
- Join Date
- Mar 2013
- Posts
- 38
yeah super good people at carbon they really care! lol
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12-13-2013, 10:59 AM #3PokerOwned Demi-God
- Join Date
- Jan 2013
- Posts
- 850
Carbon has always been right on for me too! I never have any problems with them responding to my emails!!
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12-13-2013, 02:07 PM #4PokerOwned Demi-God
- Join Date
- Jun 2012
- Posts
- 84
oh yeah.... those guys at Carbon are some real saints.... you need to trust them with your life
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12-13-2013, 02:49 PM #5PokerOwned Master
- Join Date
- Aug 2013
- Posts
- 281
Bovada is way better I was in the BOV FR that never ran and they sent me a $11 TT for a FR that the 1st place was 5.6 lol
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12-13-2013, 03:12 PM #6PokerOwned Master
- Join Date
- Jan 2011
- Posts
- 416
I won't go that far with trusting them with your life. Maybe with your friends life but now yours....LOL
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12-13-2013, 03:39 PM #7PokerOwned Veteran
- Join Date
- Dec 2013
- Posts
- 145
I like Carbon so far this is a good story to know about to affirm my feelings about them
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