Refund not being processed

[gklcap]

I'd opted in for a Pokerstars freeroll yesterday but it got cancelled because there weren't enough people. The points however, were deducted from my account. When I try to request a refund, it says 'You have not opted in for this freeroll', even though it is clearly listed under my points history. Please help.

[Poof]

Are you listing it exactly as it is in your points history? (leave out the # sign)