PokerOwned Complete Guide for Beginners

[VVickedKitty]

I have had to develop a system for contacting support. If after doing all those great tips from the first post, an offer doesn't convert, I do the following:

1. Take a screenshot making sure to include the date (had to get an add-on for that) and my email open in the browser to show identity. Some offers have refused to pay even after I sent a screenshot without those things so now I include it in all "proofs".

Old way, wrong way
105SuperRewardsNoMoreYouTubeAds.jpg


Some offers will want to see a screenshot of the program running, not just the completion page


2. I name the screenshot in this format ( #pts promised, Which sponsor, name of the offer)
example : 115MatomyOnlineWeather.jpg
115MatomyOnlineweather.JPG


3. Save it to my desktop so it is easy to find.


4. As soon as the expected wait time is over, send in my support request. Include the offer details in my comments so that when I get the generic "your support request has been received" email, I can remember which offer it is referring to and respond with my proof , again.
I answer the auto-responder email immediately so I don't get offers mixed up.

5. You will get another email from the sponsor with a support ticket link.


5. Wait and hope that they will eventually pay.

One night I had 6 pending Matomy offers pay all at once, it was almost like winning the raffle!