Hey Zab, what's up. MY idea is to change the home page slightly. You have a button for " Offers Wall " ... Could you re-format and have a FAQ button on it? When clicked on it would have the sub-sections for different sections, basically re-consolidation of all the questions people ask in the chat box. Also, whenever you type FAQ the bot would say something like " Are you blind?, the button is on this page "
or some comic thing it would say. For me a semi-new user I feel like there are too many different explanations about different things spread throughout the site. Leave the FAQ in the speedway page, but either explain it in FAQ button or that button would lead u to that page. Does all of this make sense??