I have been playing the bovada freerolls through pokerowned the last few months, decided to start taking part in all these last longers/donkey bets etc and made a carbon account 3 days ago...played in every freeroll since and spent a solid day getting offerwall points racked up.....then this happens.
Please wait for a site operator to respond. You are currently customer 1 in queue.
Hello, my name is Melanie Kester. I'll be assisting you today.
Melanie Kester: Good afternoon, XXX!
XXX: Hi, I must have gotten kicked off the chat. I had some login issues, I think I was speaking to you a minute ago
Melanie Kester: I would be more than happy to help you, can you please provide me with your email address?
XXX: XXXXXX@gmail.com
Melanie Kester: Thank you very much.
Melanie Kester: Please give me a moment to look into this...
Melanie Kester: I?m sorry for the delay; I?m trying to do my best to help you. I will be right back with you.
Melanie Kester: Unfortunately, your account has been disabled for security and verification purposes. I don't have any details other than this was a decision taken at Management level. Regrettably, we will be unable to enter into further correspondence pertaining to this matter.
XXX: i am not allowed to know why
Melanie Kester: Unfortunately, I do not handle more details about this decision, XXX.
Melanie Kester: Our apologies for the inconvenience.
XXX: thats some great customer service, we are shutting down your account and not telling you why and wont talk about it anymore...no wonder the online poker industry gets heavily criticized...thankfully i didnt deposit, because im sure you would have kept that
XXX: work for a more respectable company
Melanie Kester: I am very sorry you fee this way.
XXX: how can i not
Melanie Kester: However this has been done as per management decision.
Melanie Kester: That is will the information I can provide you.
XXX: then why wont management allow me to speak or email them
Melanie Kester: This is a final decision, XXX. Management does not offer customer service, this information has been provided to us in order for us to inform you about the situation.
XXX: haha ok melanie whatever, have a wonderful day
Melanie Kester: It was a pleasure to assist you, have a wonderful day too!
Melanie Kester: Thank you for chatting with us today. If you've got a moment, please click here; we'd really appreciate your feedback.
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Thread: Carbon...what a joke
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10-08-2013, 04:17 PM #1
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- Jun 2013
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Carbon...what a joke
Last edited by leexg23; 10-08-2013 at 04:20 PM.