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leexg23 Carbon...what a joke 10-08-2013, 04:17 PM
Swittie sorry to say, but u are wrong... 10-08-2013, 04:32 PM
leexg23 my bad, thanks great god 10-08-2013, 04:36 PM
Swittie lol..u getting in the... 10-08-2013, 04:40 PM
AZPLAYS11 Carbon.....Got to love... 10-08-2013, 06:14 PM
trapsetter1 it may be because of the... 10-08-2013, 06:22 PM
steveo2003 but is it that hard to give... 10-08-2013, 06:49 PM
parrothead82 Customer service is at an all... 10-09-2013, 10:46 AM
Drock1116 Yeah I feel the same way... 10-09-2013, 11:44 AM
chrisdione Yeah carbon has gotten bad... 10-09-2013, 05:56 PM
newdaddyhere Carbon Sucks. I've only... 10-09-2013, 06:10 PM
dimebags7 yeah me trying to cash out... 10-09-2013, 06:14 PM
tracyrickrobby dude, the first time takes a... 10-10-2013, 06:43 PM
NateVest Poker Host has a better... 10-09-2013, 06:18 PM
mb5717 I echo the non supportive... 10-09-2013, 07:26 PM
TrueOC Carbon did suck. I havent... 10-09-2013, 07:30 PM
NIGTHMARE646 crabooon dislikeddddd cash... 10-10-2013, 04:00 PM
tracyrickrobby and i beg to differ, all my... 10-10-2013, 06:41 PM
jcolee2 it is some rigged shit...... 10-10-2013, 07:29 PM
SyKoChiller BTW BOVADA has the best... 10-10-2013, 07:51 PM
SyKoChiller I've never dealt with Carbon... 10-10-2013, 07:48 PM
czw666 Carbon isn't that bad Atleast... 10-10-2013, 09:16 PM
  1. #1
    PokerOwned Veteran
    Join Date
    Jun 2013
    Posts
    112

    Carbon...what a joke

    I have been playing the bovada freerolls through pokerowned the last few months, decided to start taking part in all these last longers/donkey bets etc and made a carbon account 3 days ago...played in every freeroll since and spent a solid day getting offerwall points racked up.....then this happens.




    Please wait for a site operator to respond. You are currently customer 1 in queue.

    Hello, my name is Melanie Kester. I'll be assisting you today.

    Melanie Kester: Good afternoon, XXX!

    XXX: Hi, I must have gotten kicked off the chat. I had some login issues, I think I was speaking to you a minute ago

    Melanie Kester: I would be more than happy to help you, can you please provide me with your email address?

    XXX: XXXXXX@gmail.com

    Melanie Kester: Thank you very much.

    Melanie Kester: Please give me a moment to look into this...

    Melanie Kester: I?m sorry for the delay; I?m trying to do my best to help you. I will be right back with you.

    Melanie Kester: Unfortunately, your account has been disabled for security and verification purposes. I don't have any details other than this was a decision taken at Management level. Regrettably, we will be unable to enter into further correspondence pertaining to this matter.

    XXX: i am not allowed to know why

    Melanie Kester: Unfortunately, I do not handle more details about this decision, XXX.

    Melanie Kester: Our apologies for the inconvenience.

    XXX: thats some great customer service, we are shutting down your account and not telling you why and wont talk about it anymore...no wonder the online poker industry gets heavily criticized...thankfully i didnt deposit, because im sure you would have kept that

    XXX: work for a more respectable company

    Melanie Kester: I am very sorry you fee this way.

    XXX: how can i not

    Melanie Kester: However this has been done as per management decision.

    Melanie Kester: That is will the information I can provide you.

    XXX: then why wont management allow me to speak or email them

    Melanie Kester: This is a final decision, XXX. Management does not offer customer service, this information has been provided to us in order for us to inform you about the situation.

    XXX: haha ok melanie whatever, have a wonderful day

    Melanie Kester: It was a pleasure to assist you, have a wonderful day too!

    Melanie Kester: Thank you for chatting with us today. If you've got a moment, please click here; we'd really appreciate your feedback.
    Last edited by leexg23; 10-08-2013 at 04:20 PM.

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