hamilton: why is it ever time i bet on the casino it goes toward current balance not available for withdraw balance??
Trevor Garcia: Hello Hamilton thank you for contacting costumer service.
Trevor Garcia: I hope you?re having an amazing day.
hamilton: why is it ever time i bet on the casino it goes toward current balance not available for withdraw balance??
hamilton: every
Trevor Garcia: Your withdrawal limit may appear different from your V-chip balance as a result of unearned bonuses on your gaming account. Depending on the bonus(es) you received you will need to complete certain rollover requirements before the funds are released for withdrawal.
Trevor Garcia: If you do proceed to make a withdrawal at this point, some (or all) of the unearned bonus funds will be deducted from your remaining V-chip balance.
hamilton: i understand but how is it that im risking real cash in casino and not getting real cash back?
Trevor Garcia: The bonus rollover works as follows:
Trevor Garcia: Let's say that you are awarded a $10 bonus with a times 20 rollover ($200). You make a bet for $25. $25 is 12.5% of $200, therefore 12.5% of the pending bonus (12.5/100 x 10 = $1.25) will be converted to cash in your account. (This is purely an example and does not necessarily reflect the activity in your account).
Trevor Garcia: If your account balance reaches zero then it would be considered that the bonus has been lost and will no longer require play through.
hamilton: why is it taking real cash and not crediting me back real cash
Trevor Garcia: You have to play more to rollover the bonus.
hamilton: that makes no sense so you're essentially stealing money from me to put into a bonus account that i have to play more to get back
Trevor Garcia: The bonus rollover works as follows:
Trevor Garcia: Let's say that you are awarded a $10 bonus with a times 20 rollover ($200). You make a bet for $25. $25 is 12.5% of $200, therefore 12.5% of the pending bonus (12.5/100 x 10 = $1.25) will be converted to cash in your account. (This is purely an example and does not necessarily reflect the activity in your account).
Trevor Garcia: If your account balance reaches zero then it would be considered that the bonus has been lost and will no longer require play through.
hamilton: i have read your previous statment before, what im saying is that it looks like a scam because im putting my money at stake to only get paid back a portion or none and the rest go into this "bonus rollover" fund
Trevor Garcia: That is the rollovers requirement so please read terms and conditions.
Trevor Garcia: Sorry for any inconvenience this may cause you.
hamilton: its a scam. im betting real money risking real money. look at my last casino play i risked 5dollars and 3 of my own moeny and won 3 and got paid zero money i actually lost all my real money. WTF is this bullshit
hamilton: i dont want any bonus just play me the money im risking
Trevor Garcia: Ok.
Trevor Garcia: Is there anything else I can help you with?
hamilton: YES FIX this i just bet $3 dollars casino and was awarded no real money???
hamilton: all on this "bonus" account
hamilton: i have made 5 casino plays won every one and have actually lost money. tell me how this is possible??
hamilton: hello?
Trevor Garcia: You already use the bonus amount.
hamilton: you're not answering my question
Trevor Garcia: What is your question?
hamilton: look above
hamilton: how am i risking real money and winning and not being credited real money? im being credited money i can only use for play. Its a scam to keep me playing
hamilton: i just want to be awarded the money i risk
hamilton: i risked real money for 5 casino plays won and my real money balance went to zero but my "bonus" account went up
hamilton: this is bs
Trevor Garcia: Everything is in order. You should check your wagering history. All the information you are looking for is right there with details.
hamilton: LOL so you see i risked real money for 5 plays and won and you didnt credit me back real money only "bonus money" that i cant cash out with onlu use to keepmplaying
Trevor Garcia: I'm just going to transfer you to one of my colleagues.
hamilton: what??
Please wait while I transfer the chat to the appropriate department.
Hello, my name is Priscilla Carroll. I'll be assisting you today.
hamilton: look above
Priscilla Carroll: Hello hamilton
hamilton: i have no idea why i was transfered to you can you see the above dialogue>
hamilton: ?
Priscilla Carroll: Let me read it.
Priscilla Carroll: One moment please.
Priscilla Carroll: I checked your account and you were paid correctly. I can offer you $15 bonus, it will be credited after 9am ET.
hamilton: ok i dont agree with this but due to the time im am tired of fighting over this issue. thankyou
Priscilla Carroll: You can use the bonus in casino only.
Priscilla Carroll: You are welcome, anything else I can do for you?
hamilton: so its more "bonus money" i cant withdraw?
Priscilla Carroll: Yes, you have to complete the rollover.
Priscilla Carroll: Any other question?
Priscilla Carroll: bye